Tenancy Case Manager
Excellent Opportunity with leading Housing Association and Developer
6 month FTC
About Our Client
A Leading HA and Developer based throughout London and the South, within their West London office.
As a Case Manager you will be responsible for;
- managing a combination of mixed tenure property types delivering a responsive, efficient, high quality and customer focused tenancy, lease and case management service.
- You will be managing queries and cases in relation to matters arising out of rights and obligations in a resident's tenancy or lease.
- You will be working in partnership with residents and the Local Authority consulting with them on a wide range of issues including Anti Social Behaviour, Safeguarding, Successions and Tenancy Fraud.
The Successful Applicant
The successful candidate will have:
Housing sector experience and knowledge around: housing law and taking legal action for tenancy breaches; welfare reform; domestic violence, and working with vulnerable people, including awareness of mental health issues, safeguarding and what other agencies and organisations can provide.
Previous experience with processes relating to the management of tenancy and leasehold issues or similar experience of managing challenging relationships with customers within a process driven, rules based environment.
Able to demonstrate experience of delivering customer focused services in a demanding, public facing environment
Strong IT skills - MS Office suite, CRM and internal computer systems and devises
- Excellent Communicative Skills
It is also essential that you hold a current driving licence and have access to a car.
What's on Offer
An exciting opportunity has arisen for a Tenancy (Case) Manager to join a Leading HA and Developer in their North London Office. The role is a permanent opportunity. The successful candidate will work a Mon - Fri working week, with a very competitive pro rata'd salary of £28,000 to £33,000 per annum plus £1300 plus an excellent array of benefits.