Save Job Back to Search Job Description Summary Similar JobsOne of the UK's best companies to work forHybrid working (2 days in the office per month)About Our ClientThis multi award winning business are centrally located and offer a huge array of benefits. They have a sociable and fun culture, a diverse population, fantastic training, and clear opportunities to progress your career. Here, you can work from home most of the time, spending 2 days per month in the office, or more if you want to. Offices are based in Nottingham City Centre. The first 12 weeks are office based, in the centre of Nottingham.Job Description● Have effective conversations with our customers to understand their individualcircumstances and agree on a suitable solution from a range of options that will supportthem going forward● Understand regulatory/industry requirements when speaking with customers and ensurethat you remain compliant● By understanding the customers circumstances that led them to financial difficulty, you'llsupport, educate and signpost to external support to help set them up for success withcredit going forward● Use your judgement when assessing the right outcome for the customer● Support our customers through a range of challenging and sensitive situations takinginto account any vulnerabilities that may be presentThe Successful Applicant● An excellent verbal communicator● Passionate about delivering great customer service● A natural problem solver focused on getting the right outcomes● Ability to empathise with customers who may be experiencing a difficult stage in their life● Proactive about your own learning and development● A confident and personable individual● A high level of resiliency that equips you to deal with the challenging and sensitivesituations our customers may be facing● Ability to pick up on signs of vulnerability and financial difficulty and be comfortableexploring this with the customer in a sensitive mannerWhat's on OfferExcellent benefits package including 25 days paid holiday + bank holidaysOpportunity to work mainly from home after the initial 12 weeksTemp to perm roleHours:Monday to Friday09:00 to 17:3011:00 to 19:3011:30 to 20:00Additionally, you'll work every Saturday but you'll get Sunday off and an additional set day off duringthe week.ContactShannon McMenemyQuote job refJN-092024-6534853Phone number+44 0115 948 6408Job summaryJob functionBusiness SupportSub SectorContact CentreSectorBusiness ServicesLocationNottinghamContract typeTemporaryConsultant nameShannon McMenemyConsultant phone+44 0115 948 6408Job referenceJN-092024-6534853
