Excellent Opportunity with leading Housing Association and Developer
Great Opportunity with Reputable RSL!!
About Our Client
A Leading HA and Developer based throughout London and the South, within their busy Southgate office.
The role is to proactively seek opportunities to mobilise residents whilst delivering an excellent customer experience.
To take responsibility in contributing to the team's achievement of its objectives regarding mobility of residents, whilst operating in line with the values and delivering the highest levels of customer service, having regard for resident satisfaction and key performance indicators at all times
Proactively managing and co-ordinating a caseload of mutual exchanges to ensure the Trust's properties are maximised. Providing a dedicated match makers service and facilitate chain lets. Whilst providing support and guidance to all customers throughout the journey
Using strong negotiation and influencing skills to work collaboratively with other Trust teams to support the delivery of the lettings policy, in doing so contributing to performance and financial strength.
To be passionate in developing and maintaining excellent relationships with key stakeholders, partners and residents. Experience of events management and working alongside key stakeholders to advertise, influence and encourage tenant mobility across the housing sector
Maintain the necessary relevant Trust records and systems. Examples include the collection and management of performance indicators, customer information and the maintenance of the initial payments process.
Taking responsibility of a caseload relating to mutual exchanges, transfers and moving options advice for existing and prospective residents
The Successful Applicant
The successful candidate will;
To be passionate and responsible for demonstrating the highest levels of customer service in a demanding, public facing environment. Housing sector experience and an appreciation of the lettings role and its impact on business performance
Knowledge of welfare reform and the impact this has on housing with a basic understanding of benefit advice
Ability to deal efficiently with complaints
- Highly organised individual with excellent time management and prioritisation skills.
Excellent attention to detail in all administrative duties
What's on Offer
An exciting opportunity has arisen for a Mobility Officer to join a Leading HA and Developer in their busy Southgate Office. This is a permanent opportunity and the successful candidate will work a Mon - Fri working week, with a very competitive salary of £26,000 to £30,000 per annum plus £1300 plus an excellent array of benefits.