Helpdesk Operative

Reading Permanent £20,000 - £23,000
  • Must have FM experience
  • Telephone operation in a business environment is essential

About Our Client

My client are a well known facilities services provider looking for a exceptional individual to join their team. The are in the Real Estate and Property Sector.

Job Description

The key responsibilities of a Helpdesk Operative are:

  • Act as the first point of contact for all queries by taking calls and emails from customers in a professional manner
  • To assist the Service Desk Manager with reactive task
  • Scheduling of reactive work
  • Ensure building and contact information is kept up to date and relevant
  • Use internal database to carry out the required task and assist with the upkeep of supplier compliance,service records and certificates
  • Instruct suppliers to carry out work and monitor and manage them for event closure details
  • Regularly update supplier contact details for each event
  • You will also be required to carry other ad-hoc duties required by the Service Desk Manager

The Successful Applicant

The successful applicant for thee Helpdesk Operative role:

  • Possess excellent phone manners
  • Is a self-motivated team player
  • English speaking
  • Ambitious individual looking to develop his/her career
  • Flexible working
  • Must have conducted telephone operation in a business environment
  • Has a "Can Do" attitude

What's on Offer

As a Helpdesk Operative you will be required to work 5 days per week Monday - Friday.

Awarded 25 days Holiday + Bank Holidays. The successful applicant will be rewarded with a Workplace Pension

Rosemary Jabbie
Quote job ref
Phone number
+44 207 269 6207

Job summary

Facilities Management
Sub Sector
Facilities Management
Contract type
Consultant name
Rosemary Jabbie
Consultant phone
+44 207 269 6207
Job reference