Head of Shared Services (Finance)

Horsham Permanent £80,000 - £90,000
  • New opportunity for Head of Shared Services (Finance)
  • Excellent benefits package

About Our Client

New opportunity for a Head of Shared Services (Finance) working within the Financial Services industry based in Horsham. You will be part of building a brand new Purchasing and Payment capability which will provide client focussed, best in class support to stakeholders across the full cost lifecycle. The successful candidate will be responsible for the development and leadership of this new capability. The Supply Chain Services, Purchasing, Payables and Reconciliations team all report to this role.

Job Description

  • Lead the implementation of the new Service Centre to develop a culture of service excellence.
  • Ensure teams are appropriately resourced in order to meet SLA's and stakeholder expectations, flexing and adapting to meet scheduled and unexpected peaks of activity
  • Collating, evaluating and processing data to identify patterns and trends to drive continuous improvement
  • Regularly issue and review Voice of Customer to improve quality of service offering
  • Translate and articulate Finance's vision for the Service Centre, establishing a strong direction and ensuring all are fully aligned/on board
  • Lead by example to encourage a culture of service excellence
  • Effectively drive and manage the change agenda, implementing improved ways of working, to positively impact stakeholders
  • Manage the day to day performance of the respective Service Centre teams to deliver a best in class service, meeting or exceeding all KPIs and within budget.
  • Set the strategy for the development of the Service Centre and it's employees. Regularly reviewing new practices and technologies to develop and evolve the stakeholder service offering.
  • Lead, inspire and co-ordinate the Service Centre management team to develop a one-team, service based mindset and culture.
  • Be accountable for the end-to-end cost lifecycle and associated policies and procedures ensuring the control framework remains fit for purpose and effective.

The Successful Applicant

  • Ability to consider wider business strategy and align functional strategy accordingly.
  • Track record of global/regional delivery across complex environments.
  • Proven track record of effectively leading and managing multiple teams in a Service Centre environment
  • Experience operating in a regulated control function
  • Experience and knowledge of implementing and maintaining effective technology solutions/services to provide positive stakeholder service
  • Demonstrable experience of driving change within a service/operations centre
  • Ability to lead and inspire others

What's on Offer

Head of Shared Services (Finance)

Salary up to £90k

Competitive benefits package

Nicola Brand
Quote job ref
Phone number
+44 148 330 7659

Job summary

Sub Sector
Finance Manager/Controller
Business Services
Contract type
Consultant name
Nicola Brand
Consultant phone
+44 148 330 7659
Job reference