Defects Officer

City of London Permanent £33,000 - £35,000
  • Working within a reputable Registered Provider within their defects team
  • competitive starting salary plus bonus, benefits an hybrid working

About Our Client

A for-profit Housing Provider based in London, seeking customer-focused individuals with property administration or defects management experience.

Job Description

The key responsibilities:

  • To deliver an excellent defects service to residents in the defects liability period.
  • Support the Defects Manager and assist in monitoring defect cases.
  • Report on defects performance.
  • Confidently manage contractor performance on defects and aftercare, ensuring all cases follow through to resolution.
  • Liaise with client departments, contractors, developers and consultants to ensure the successful rectification of issues on schemes.
  • Use technical knowledge to agree solutions with Defects surveyors where necessary and direct contractors responsibilities.
  • Relationship building with client teams and work with project managers, leasehold, housing management and resident liaison staff to ensure high quality communication with residents.

The Successful Applicant

The successful candidate:

  • Experience working within the property or Housing environment.
  • Defects management experience.
  • Customer focused and pro-active, with excellent communicating skills.
  • Worked within a customer service environment.

What's on Offer

The successful candidate will be welcomed into a Defects team on a permanent contract, paying a starting salary of up to £35,000 plus a bonus and hybrid working.

Alana Davies
Quote job ref
Phone number
+44 207 269 6225

Job summary

Contract type
Consultant name
Alana Davies
Consultant phone
+44 207 269 6225
Job reference