Customer Service

International Temporary £20,000 - £22,000
  • Customer Services experience necessary
  • Must have strong communication skills

About Our Client

My client is a growing business based in West Malling

Job Description

The key responsibilities for this role are but are not limited to:

* To act as first point of contact for existing and potential customers, handling their communications, including complaints and queries, written and verbal, visiting and meeting with them as required, providing the highest level of customer service which meets and exceeds the needs of both internal and external customers.* To be proficient, professional, efficient and accurate in handling high volumes of phone calls, emails, social media and administrative tasks by effectively managing time in accordance with service level agreements and KPIs alongside following rules and protocols and giving due regard to risk and potential fraud.* To provide high quality support and guidance and support to fellow team members, including those less experienced and new, to achieve personal and operational team goals as agreed with Line Manager.* Whilst in communication with existing and new customers to look for new business opportunities.

The Successful Applicant

The successful candidate will be enthusiastic and have good communication skills

What's on Offer

A competitive salary and comprehensive benefits package

Libby Angove
Quote job ref
Phone number
+44 162 260 4512

Job summary

Contact Centre & Customer Service
Sub Sector
Customer Services
Business Services
Contract type
Consultant name
Libby Angove
Consultant phone
+44 162 260 4512
Job reference