Customer Service Specialist

City of London Temporary £22,878 - £27,037
  • Customer Service Specialist position within market leading peer to peer lender
  • Initial 6 month position answering inbound calls from existing customers

About Our Client

My client was the first ever UK peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech.

Then last year in the height of the pandemic they launched their banking division and are now growing from strength to strength.

Job Description

Answer inbound contact from potential and existing customers via telephone, live chat and email

Where required, build relationships and trust with new and existing Investors.

Build relationships with customers, demonstrating a clear understanding of their needs. Going the extra mile to provide resolutions and mitigate complaints

Provide customers with information on products, services and processes

Resolve any customer queries and update systems and accounts accordingly

Action customer requests. For example - taking payments, settlement figures, change of personal details, change DD details

Administration duties such as customer letters, other departmental requests on customers' accounts, customer call backs, KYC

The Successful Applicant

Previous experience in a telephone focused role, preferably in Financial Services.

What's on Offer

Monday - Friday - 09:00-17:30

6 month initial contract

£13 an hour, optional overtime

Simon East
Quote job ref
Phone number
+44 207 645 1419

Job summary

Financial Services
Sub Sector
Financial Services
City of London
Contract type
Consultant name
Simon East
Consultant phone
+44 207 645 1419
Job reference