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- Market leading business working in an exciting space
- Opportunity to develop an grow your own role and responsibilities
About Our Client
Customer Service Adviser - Wallingford: A rapidly growing and market leading sales & distribution sector organisation. This business have seen great growth over recent years and continue to do really well even in the current market.
A friendly environment, modern office and close to public transport this is a good place to build your career.
Job Description
Technical Support Adviser - Wallingford: Customer Service Adviser - Wallingford:Manage orders from input to invoicing including processing credits, ensuring all fields are completed on the system and updated as required
- You will be keen to learn all about the products and become an expert over the next few years
- Respond to customer service issues completely to customer satisfaction
- Dealing with both B2B and B2C customer service
- Answer in-bound telephone calls from customers
- Send sales confirmations and current promotions lines by email
- Arrange collection/credit requests on system to company guidelines
- Maintain a good understanding of catalogue products and promotions
- Maintain company records, for effective marketing, procedure controls and legal requirements
- Record communication to the customer in the system immediately upon receiving it
The Successful Applicant
Customer Service Adviser - Wallingford:
- You will be technically minded and very keen to learn about the products and their specifications
- Excellent telephone manner and customer skills
- You will be keen to learn technical material
- Flexible and adaptable approach
- Good written English skills, able to write accurate emails without the use of templates
- Understanding of Customer Service and its importance in business profit and efficiency
- Able to prioritise workload and use own initiative
- Team player
What's on Offer
£24,000 - £25,000 dependant upon experience + benefits
Contact
Mark Norrish
Quote job ref
JN-042021-2565790
Phone number
+44 2078 312000
Job summary
- Sub Sector
- Customer Account Management
- Industry
- Technology & Telecoms
- Location
- Wallingford
- Contract type
- Permanent
- Consultant name
- Mark Norrish
- Consultant phone
- +44 2078 312000
- Job reference
- JN-042021-2565790
