Customer Service - Plumbing

Wallingford Permanent £23,000 - £26,000
  • Market leading business working in an exciting space
  • Opportunity to develop an grow your own role and responsibilities

About Our Client

Customer Service Adviser - Wallingford: A rapidly growing and market leading sales & distribution sector organisation. This business have seen great growth over recent years and continue to do really well even in the current market.

A friendly environment, modern office and close to public transport this is a good place to build your career.

Job Description

Technical Support Adviser - Wallingford: Customer Service Adviser - Wallingford:Manage orders from input to invoicing including processing credits, ensuring all fields are completed on the system and updated as required

  • You will be keen to learn all about the products and become an expert over the next few years
  • Respond to customer service issues completely to customer satisfaction
  • Dealing with both B2B and B2C customer service
  • Answer in-bound telephone calls from customers
  • Send sales confirmations and current promotions lines by email
  • Arrange collection/credit requests on system to company guidelines
  • Maintain a good understanding of catalogue products and promotions
  • Maintain company records, for effective marketing, procedure controls and legal requirements
  • Record communication to the customer in the system immediately upon receiving it

The Successful Applicant

Customer Service Adviser - Wallingford:

  • You will be technically minded and very keen to learn about the products and their specifications
  • Excellent telephone manner and customer skills
  • You will be keen to learn technical material
  • Flexible and adaptable approach
  • Good written English skills, able to write accurate emails without the use of templates
  • Understanding of Customer Service and its importance in business profit and efficiency
  • Able to prioritise workload and use own initiative
  • Team player



What's on Offer

£24,000 - £25,000 dependant upon experience + benefits

Contact
Mark Norrish
Quote job ref
JN-042021-2565790
Phone number
+44 2078 312000

Job summary

Sector
Contact Centre & Customer Service
Sub Sector
Customer Account Management
Industry
Technology & Telecoms
Location
Wallingford
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 2078 312000
Job reference
JN-042021-2565790