Save Job Back to Search Job Description Summary Similar JobsGrowing 'Order to Cash' Customer Service LeadershipExcellent role reporting to Operations DirectorAbout Our ClientOur client is a prominent player in their area, boasting a workforce of over 1000 employees. With a robust presence in the market, the company prides itself on delivering high-quality products and exceptional customer service.Job DescriptionThis Customer Service Leader will take full responsibility of the entire Customer Service department. You'll manage a team as well as playing a hands on role with key business customer accounts. The duties of this team starts at the point of order, and works closely with the customer right through to delivery of order in full.Provide leadership and guidance to the customer service teamDevelop and implement strategies to improve customer serviceHandle complex customer complaints and queriesMeasure customer satisfaction and analyse feedbackCollaborate with other departments to ensure product and service deliveryTrain and develop team members to enhance their skillsParticipate in recruitment and performance evaluation processesStay updated with the latest industry trends and customer service best practicesThe Successful ApplicantA successful Customer Service Manager should have:Proven experience in a managerial role within a customer service function within the Distribution / Manufacturing / FMCG sector.A thorough understanding of the entire order-to-delivery process, with a clear recognition of how a high-performing customer service team is essential to driving both operational efficiency and customer satisfactionExceptional communication and leadership skillsAbility to handle high-stress situations and make decisions under pressureStrong problem-solving skills and a customer-oriented mindsetExcellent system abilitiesData drivenWhat's on OfferExcellent role taking on a high potential departmentA competitive salary range of £55,000 - £60,000 per annumFull time office base in OldhamA chance to be a part of a thriving industryAn inclusive culture that values employee contributionsOpportunities for professional development and growthAn engaging work environmentWe encourage all candidates who meet the above criteria to apply for this exciting opportunity in the retail industry.ContactKaty BevanQuote job refJN-102024-6552636Phone number+44 151 255 3751Job summaryJob functionBusiness SupportSub SectorCustomer ServicesSectorFMCG (Fast Moving Consumer Goods)LocationOldhamContract typePermanentConsultant nameKaty BevanConsultant phone+44 151 255 3751Job referenceJN-102024-6552636