Customer Service Manager

City of London Permanent £36,000 - £44,000 per year Hybrid working
  • Opportunity to progress within the role
  • A competitive salary based on experience

About Our Client

Our client is a leading player in the recruitment consultancy industry, with an established presence in London. They have a large workforce, providing services across various sectors and are reputed for their strong commitment to quality and excellence.

Job Description

  • Manage and lead the Secretarial & Business Support team
  • Develop and implement customer service policies and standards
  • Handle complex customer service issues
  • Train staff to deliver exceptional customer service
  • Contribute to business development and company growth
  • Maintain a deep understanding of the recruitment consultancy industry
  • Ensure customer satisfaction and loyalty
  • Regularly report on team performance and customer feedback

The Successful Applicant

A successful Customer Service Manager should have:

  • A degree in Business Administration or relevant field
  • Proven experience in a customer service leadership role
  • Strong understanding of customer service techniques and strategies
  • Excellent interpersonal and communication skills
  • Proficiency in using customer service software and databases

What's on Offer

  • A competitive salary range from £36,000 to £44,000 per annum
  • An opportunity to work and grow in the recruitment consultancy industry
  • A thriving work culture that values teamwork and innovation
  • Generous holiday entitlement

We encourage all candidates who meet the above criteria to apply. This is a fantastic opportunity to contribute to a successful team in a leading recruitment consultancy firm in London.

Maliha Bokth
Quote job ref
Phone number
+44 207 269 2239

Job summary

Job function
Business Support
Sub Sector
Customer Services
Business Services
City of London
Contract type
Consultant name
Maliha Bokth
Consultant phone
+44 207 269 2239
Job reference
Job Nature
Hybrid working