Customer Service Manager

Newport Permanent £32,000 - £34,000
  • Customer Service Manager
  • Global corporate with attractive benefits

About Our Client

The client:

*Leading manufacturer with multiple sites across the globe (3 in the UK)

*76,000 employees globally

*£16 Billion turnover 2020

*Based in Newport with free on site parking

*Endless opportunities for development and promotion prospects due to the size of the business

Job Description

As a Customer Service Manager you will take the lead on managing and developing key customer relationships while managing a small team of 5 Customer Account Managers/Sales Order Processors.

Your team will be the focal point between the business and the customer, therefore a relationship focused, customer centric approach is needed. A) Lead Duties

i. Assists in the direction of daily activities of the Customer Service Representatives

ii. Helps create an atmosphere that promotes the development of new concepts, ideas and methods to support continuous improvement in the department

iii. Assists in the distribution and monitoring of departmental activities, including adherence to company/departmental practices, procedures and policies.

iv. Assist in the management and development of all Customer Services Representatives to ensure customer satisfaction and balanced workloads

v. Assists with the daily/monthly KPI's and goals for the department and contributing to the overall achievement of those goals and objectives. This includes assisting with the creation and maintaining the department's performance metrics.B) Acts as the primary liaison between the customer and the business relative to spare part sales. This includes interfacing with finance, engineering, manufacturing, production control, and purchasing departments as required.

i. Prepares Pricing Quotations and follows-up on customer inquiries.

ii. Process customer purchase orders utilizing internal operating systems and acknowledge the delivery date to customer.

iii. Provide assigned customers weekly, monthly and quarterly metrics relating to lead-time and on time delivery performance for their account.

iv. Monitors sales and delivery of spare part orders for assigned customers. Manage orders to ensure data, dates, and commitments accurately

The Successful Applicant

The ideal candidate:

*Previous experience in a senior customer service role (ideally within leadership and management)

*Manufacturing experience

*ability to develop and maintain business relationships

*Confident communicator

*Able to make business decisions

What's on Offer

What's on offer:

* Salary £32,000 to £34,000

* 25 Days annual leave + bank

* Excellent opportunities for clear progression paths

* With a focus on employee health and wellbeing, we have a large, bicycle storage and shower/changing facilities.

* Fulfilling your potential with Career Progressions opportunities such as company sponsorship and further training courses

Cian Pritchard
Quote job ref
Phone number
+44 2920 643483

Job summary

Contact Centre & Customer Service
Sub Sector
Customer Account Management
Industrial / Manufacturing
Contract type
Consultant name
Cian Pritchard
Consultant phone
+44 2920 643483
Job reference