Customer Service Executive

Job Description
Summary
Similar Jobs

Working within a start up
Excellent Team Player

About Our Client

Start up company based in the Brighton area looking for 5 Customer Service Executives to join their newly established business in Brighton. Great office location with great opportunity to progress and develop

Job Description

The key responsibilities of a customer service executive;

Deliver a first class service to all customer enquiries
Identify and assess customer's needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Perform administrative tasks
Meet performance goals that include, but not limited to, customer survey results, average customer response times, adherence to quality and compliance standards.
Escalate business problems to the management team
Build sustainable relationships and trust with customer accounts through open and interactive communication
Drive process improvements with the mindset of continuous improvement. Suggest edits to help automate and streamline workload

The Successful Applicant

The successful Customer Service Executive will have;

2+ years of experience providing exceptional customer service
Strong attention to detail and problem-solving skills
Excellent interpersonal, verbal & written communication skills
Proven ability to assess priorities, juggle multiple tasks, and navigate through potentially complex issues with customers
Excellent computer skills and experience using software programs and online tools
Ability to understand and follow policies and procedures