Customer Service Advisor

Leicester Permanent £20,000 - £22,000
  • Friendly and fast paced working environment
  • Excellent basic salary

About Our Client

Leading Finance company based in Leicester with offices all around the UK.

Job Description

The responsibilities of a Customer Service Advisor include:

  • An ability to manage a caseload of a minimum of 200 new Remortgage instructions per month
  • Liaise with the client, borrower and broker where necessary
  • Carry out a title investigation
  • Carry out identification checks
  • Obtain a redemption statement for every charge affecting the property
  • Check the mortgage offer
  • Chase any outstanding documentation required to proceed to completion
  • Set a suitable date for completion in accordance with the client and borrower requirements
  • Carry out any searches required on the property or borrower
  • Process completion
  • Deal efficiently and effectively with telephone calls and emails made by the client, borrower or third party and respond within the client timelines for such tasks
  • Refer technical issues to non-fast track team
  • Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
  • To provide assistance on transactional matters as require

The Successful Applicant

The successful Customer Service Advisor will display the below:

  • A minimum of 12 months in a similar role, ideally gained within a similar volume environment;
  • Proven ability to process tasks in a volume caseload and to working in a high volume environment;
  • Proven IT skills, in particular experience of using a case management system;
  • An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets;
  • A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately;
  • A flexible and adaptable approach to work;
  • Strong commitment to client care and to providing a friendly and helpful service;
  • Excellent written and verbal communication skills;
  • A self starter with a 'can do' approach to work, used to demonstrating initiative; and
  • Experience of working within a team environment and of supporting others

What's on Offer

As a Customer Service Advisor the benefits include:

  • Competitive basic salary
  • Excellent progression opportunities
  • Free parking
  • Pension
  • Health benefits
  • Fast paced and friendly work environment
  • Full training
Tom Fox
Quote job ref
Phone number
+44 121 634 6984

Job summary

Financial Services
Sub Sector
Secretarial & Business Support
Financial Services
Contract type
Consultant name
Tom Fox
Consultant phone
+44 121 634 6984
Job reference