Customer Service Advisor - (5 days over Mon - Sat)

Bracknell Permanent £20,798 - £24,958
  • Excellent entry level position
  • Lively office with great progression opportunities

About Our Client

Customer Service Advisor - Contact Centre: A leading online retail business based in Berkshire . This organisation value temporary staff and often extend the roles and create permanent roles for the right person.

This organisation has modern offices close to public transport and going through fantastic growth in turnover and headcount.

Job Description

Customer Service Advisor - Contact Centre

  • Working in busy contact centre
  • Dealing with high volumes of incoming calls and Web Chats (Zen Desk) - Often at the same time
  • Building rapport with regular customers, which can include internal colleagues
  • Quickly building trust with new customers
  • Adhering to SLAs
  • Solving high volumes of queries
  • Dealing with complaints and queries through to resolution.

The Successful Applicant

Customer Service Advisor - Contact Centre

You will be a bright and upbeat individual able to quickly build rapport quickly

You will have had a customer facing role in the past - This can include retail, reception, customer service or call centre work.

You will be happy working in a call centre environment and flourish in a KPI lead environment

You will have good IT skills and be able to use a range of in-house IT packages

You will be able to work 5 days a week over the Monday - Saturday period - working 2 Saturdays a month.

What's on Offer

Up to £12 per hour dependant upon experience, plus likely permanent position from January.

Contact
Mark Norrish
Quote job ref
JN-082021-2953967
Phone number
+44 118 955 9046

Job summary

Industry
Location
Contract type
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-082021-2953967