Customer Service Account Manager - Bilingual

Kingston Upon Hull Permanent £30,000 - £40,000
  • Customer Service Account Manager
  • Bilingual

About Our Client

Our client is a leading international manufacturer within the chemicals sector. Due to continuous and unprecedented growth, they have now created a new team to support customers and are looking to appoint multiple Customer Service Account Managers based in Hull

Job Description

Key Responsibilities Include;

  • Act as the main point of contact to international and UK customers managing customer orders from order acceptance through to delivery
  • Act as the focal point and link between the business and the customer
  • Ensure orders are correct including
  • Ensure sales orders are correct taking into account pricing, invoicing and logistics
  • Provide support to the sales function around customer interactions and customer sales forecasts
  • Work with customers around credit and debit matters
  • Ensure effective and timely handling of customer issue sand complaints
  • Ensure data is maintained and updated using SAP system

The Successful Applicant

The Successful Candidate;

  • Experience in a similar customer account management role
  • Experience managing assigned customer base (essential)
  • Fluent English plus one other European language (French, German, Spanish, Italian - essential)
  • Excellent understanding of customer requirements
  • Strong communication and negotiation skills both written and verbal
  • Strong problem solving skills
  • Experience on SAP system (desirable)

What's on Offer

This is a great opportunity to join a leading international business in the capacity of a Customer Service Account Manager at their Hull based offices.

The role offers a generous salary of between £30,000 and £40,000 dependent on experience, plus extensive benefits

Working hours are Monday to Friday-37.5 hours per week. This will be office based throughout

Contact
Zach Johnson
Quote job ref
JN-022021-2009341
Phone number
+44 113 243 7708

Job summary

Contract type
Consultant name
Zach Johnson
Consultant phone
+44 113 243 7708
Job reference
JN-022021-2009341