Customer Personal Case Manager

Reading Permanent £23,000 - £25,000
  • Market leading business working in an exciting space
  • Opportunity to develop an grow your own role and responsibilities

About Our Client

Customer Service Adviser - Reading: A rapidly growing and market leading organisation. This business have seen great growth over recent years and continue to do really well even in the current market.

A friendly environment, modern office and close to public transport this is a good place to build your career.

Job Description

  • Dealing with complaints and issues - This is a large part of the role!!
  • Manage orders from input to invoicing including processing credits, ensuring all fields are completed on the system and updated as required
  • Respond to customer service issues completely to customer satisfaction
  • Dealing with both B2B and B2C customer service
  • Dealing with third party logistics
  • Answer in-bound telephone calls from customers
  • Work in partnership as with all stake holders in the business
  • Arrange collection/credit requests on system to company guidelines

The Successful Applicant

Customer Service Adviser - Reading:

  • Excellent telephone manner and customer skills
  • Experience of dealing with complaints
  • Flexible and adaptable approach
  • Good written English skills, able to write accurate emails without the use of templates
  • Understanding of Customer Service and its importance in business profit and efficiency
  • Able to prioritise workload and use own initiative
  • Team player



Qualifications/Experience Required:

  • Customer service experience required
  • Educated to GCSE level C or equivalent
  • Good understanding of Word/Outlook/Excel

What's on Offer

£23,000 - £25,000 dependant upon experience + benefits

Contact
Mark Norrish
Quote job ref
JN-042021-2557646
Phone number
+44 118 955 9046

Job summary

Location
Contract type
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-042021-2557646