Customer Engagement Lead

Salford Permanent £40,000 - £44,000 per year
  • Customer Experience Leadership role
  • Excellent opportunity to join an established and growing business

About Our Client

Our client is a well-established firm within the energy and natural resources sector. With a workforce of over 2,000 employees, they are committed to delivering reliable and efficient service to customers.

Job Description

  • Lead and manage the customer engagement strategy in alignment with company goals.
  • Ensure effective communication between the company and its customers.
  • Identify and implement initiatives to improve customer satisfaction.
  • Coordinate with the customer service team to handle customer inquiries and complaints efficiently.
  • Develop and manage key performance indicators to measure customer engagement success.
  • Collaborate with other departments to integrate customer engagement strategies.
  • Stay updated on industry trends and customer preferences in the energy and natural resources sector.
  • Conduct regular reviews and report on customer engagement activities.

The Successful Applicant

A successful Customer Engagement Lead should have:

  • Proven experience in a customer-facing role within the energy and natural resources industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyse customer behaviour and make data-driven decisions.
  • Proficiency in customer relationship management (CRM) software.

What's on Offer

  • An attractive salary range of £40,000 to £44,000 per annum.
  • A hybrid working model, combining office and remote work.
  • Generous holiday package, allowing you to relax and recharge.
  • Car allowance, aiding your commute and personal travel.
  • A supportive and collaborative company culture, providing growth and development opportunities.



We invite all qualified candidates who want to make a real difference in the Customer Service industry to apply today.

Contact
Katy Bevan
Quote job ref
JN-122023-6281944
Phone number
+44 151 255 3751

Job summary

Job function
Business Support
Sub Sector
Call Centre
Sector
Energy & Natural Resources
Location
Salford
Contract type
Permanent
Consultant name
Katy Bevan
Consultant phone
+44 151 255 3751
Job reference
JN-122023-6281944