Customer coordinator

Altrincham Permanent £24,000 - £25,000 per year View Job Description
An exciting opportunity has arisen for a Customer Planning Coordinator to support a thriving Business Services department. You will be a key team member, providing exceptional customer service and technical support to a wide range of businesses & consumers alike.
  • Hybrid working
  • Fleixble working patterns

About Our Client

This organisation is a well-established firm in the business service provider industry, boasting a strong team of employees. With a national reach, it is dedicated to providing top-quality customer service and technical support from its West Manchester office.

Job Description

Key responsibilities consist of:

  • Support customers via phone and email, resolving technical issues in a timely and effective manner
  • Maintain a high level of product knowledge to offer accurate solutions
  • Track, prioritise and manage customer requests and issues
  • Assist customers with Technical or Billing queries, including diagnostics through to fault resolution
  • Calculate and request service credits where applicable, managing Customer expectations on value and timescales · request the addition of charges to an account following a fault if it is deemed Customer Payable
  • Own and case manage any complex issues until full resolution, managing the Customer Experience and ensuring they are kept up to date throughout
  • Place orders for replacement routers or other equipment, fulfil the orders and post them to customers
  • Work closely with the team to improve customer service procedures
  • Provide feedback on customer service and product issues
  • Develop strong customer relationships to enhance customer retention
  • Participate in staff meetings and training as required

The Successful Applicant

A successful Technical Customer Service Coordinator should have:

  • A strong technical aptitude with an ability to learn new systems quickly
  • A passion for providing exceptional customer service
  • Excellent communication skills
  • The ability to work effectively as part of a team
  • An understanding of the Business Services industry
  • A proactive approach to problem-solving
  • A commitment to continuous learning and improvement

What's on Offer

  • Basic salary of £24,000 with £249,900 OTE inclu bonus & commission
  • A vibrant and supportive team environment
  • An opportunity to grow and develop skills within the Business Services industry
  • Internal progression opportunities
  • Modern office working environment
  • Hybrid working
  • A full-time, permanent role
Contact
Callum Crawford
Quote job ref
JN-092024-6534869
Phone number
+44 7890959671

Job summary

Job function
Business Support
Sub Sector
Customer Services
Sector
Business Services
Location
Altrincham
Contract type
Permanent
Consultant name
Callum Crawford
Consultant phone
+44 7890959671
Job reference
JN-092024-6534869