Customer Claims Specialist

North West England Permanent £21,000 - £22,000
  • The client is one of the most trusted insurance and asset management providers
  • This is a full time remote working position

About Our Client

The client is one of the most trusted insurance and asset management companies in the world, they are looking to recruit multiple Customer Claims Specialists on a permanent basis.

Job Description

You will respond to customer calls when they need to make a claim on their travel insurance policy. You will ensure that you understand the details of the claim and request any further information or documents from the customer so that their claim can be processed efficiently. You will empathise with the customer and ensure that you provide an outstanding customer experience. You will work as part of team where some people are remote and others are based in our office, therefore communication is essential! Reporting into your Team Manager you will ensure that you work towards personal and team targets.

You Will

* Respond to customer calls relating to their claims

* Ensure that all relevant information and documents relating to the claim are requested

* Maintain accurate records of all conversations and correspondence

* Communicate outcomes to customers at the earliest opportunity

The Successful Applicant

You Have

* Experience within a claims handling position, within a contact centre environment

* Knowledge of claims processes

* Excellent written and verbal communication

What's on Offer

As an established corporation and true global player, the client offers an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.

Contact
Chloe Rose
Quote job ref
JN-072021-2949661
Phone number
+44 161 829 0355

Job summary

Industry
Contract type
Consultant name
Chloe Rose
Consultant phone
+44 161 829 0355
Job reference
JN-072021-2949661