- The client is one of the most trusted insurance and asset management providers
- This is a full time remote working position
About Our Client
The client is one of the most trusted insurance and asset management companies in the world, they are looking to recruit multiple Customer Claims Specialists on a permanent basis.
You will respond to customer calls when they need to make a claim on their travel insurance policy. You will ensure that you understand the details of the claim and request any further information or documents from the customer so that their claim can be processed efficiently. You will empathise with the customer and ensure that you provide an outstanding customer experience. You will work as part of team where some people are remote and others are based in our office, therefore communication is essential! Reporting into your Team Manager you will ensure that you work towards personal and team targets.
* Respond to customer calls relating to their claims
* Ensure that all relevant information and documents relating to the claim are requested
* Maintain accurate records of all conversations and correspondence
* Communicate outcomes to customers at the earliest opportunity
The Successful Applicant
* Experience within a claims handling position, within a contact centre environment
* Knowledge of claims processes
* Excellent written and verbal communication
What's on Offer
As an established corporation and true global player, the client offers an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.