Customer account handler

Key responsibilities will consist of:

• Regularly review customer feedback to identify areas of improvement.
• Conduct admin base duties of order processing, logistical provision support, driver logging, & freight forwarding.
• Uphold the company's brand image and values in all interactions.
• Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
• Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
• Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
• Manage and maintain client accounts ensuring high levels of customer satisfaction
• Coordinate with the transport and distribution teams to ensure smooth operations
• Handle client queries and resolve issues in a timely manner
• Collaborate with the sales team to reach targets
• Stay updated on product knowledge and industry trends
• Adhere to company policies and procedures