Contact Centre Team Supervisor

Leeds Permanent £26,000 - £27,000
  • A new exciting Contact Centre Team Supervisor Position in Leeds!
  • Working for a reputable business within the Legal Sector!

About Our Client

Page Personnel have just registered a new exciting Contact Centre Team Supervisor Position to work for a reputable Law Firm in Leeds City Centre.

This would be an exceptional opportunity for someone who has experience in leading and training a team of Advisors and is looking for that next step within their career!

Job Description

As a Contact Centre Team Supervisor you will be working alongside a team of Advisors providing support and identifying training needs.

Duties below

You will provide quality and constructive feedback to the advisors

Logging all raised feedback within set timescales

Assist in creating training material

Helping with new starters and providing day to day training

Conducting refresher coursers

Implementation of mentoring and floor walking processes

The Successful Applicant

Previous experience of leading and managing a team

Able to work in a fast paced environment

Extremely customer focused

Passionate in terms of improving the customer journey

What's on Offer

Salary of £26000+ reputable business+ excellent progression opportunities+ superb offices+ central Leeds+ hybrid working

Emma Gillard
Quote job ref
Phone number
+44 113 243 7726

Job summary

Contact Centre & Customer Service
Sub Sector
Call Centre Team Leader
Business Services
Contract type
Consultant name
Emma Gillard
Consultant phone
+44 113 243 7726
Job reference