Complaints Handler

North West England Permanent £21,999 - £22,000
  • The client is one of the most trusted insurance and asset management providers
  • This is a full time remote working position

About Our Client

The client is one of the most trusted insurance and asset management companies in the world, they are looking to recruit multiple Complaints Handler's on a permanent basis.

Job Description

As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.

  • Log all complaints on the Respond system, where necessary contacting the customer via telephone to clarify details
  • Coordinate the collation and review of any reports and investigations required to respond to the complaint
  • Manage your diary; chase information from internal and external third parties and escalating any non- respondents to your Team Manager.
  • Resolve complaints, ideally by telephone, providing an helpful and efficient service to customers and clients.
  • Ensure that you handle all complaints in line with the principles of TCF and in accordance with FCA regulations.

The Successful Applicant

You will have:

  • Experience of dealing with high-level customer complaints
  • Excellent letter writing skills
  • Professional telephone manner
  • Ability to resolve issues autonomously or as part of a team
  • A proven track record of delivering customer care in a similar role

What's on Offer

As an established corporation and true global player, the client offers an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tool

Contact
Chloe Rose
Quote job ref
JN-072021-2949646
Phone number
+44 161 829 0355

Job summary

Sub Sector
Industry
Contract type
Consultant name
Chloe Rose
Consultant phone
+44 161 829 0355
Job reference
JN-072021-2949646