Business Planning & Practice Lead

South East London Permanent £60,000 - £70,000 per year
  • Business & Practice Lead role with a forward thinking GP Health Partnership
  • Join this established Practice to take them to the next level of growth!

About Our Client

Located across 2 sites in Southeast London the Novum Health Partnership serves circa 21,000 patients offering a complete range of medical services including general medical, surgical care, maternity care, baby clinics, immunisations, minor surgery, contraception, screening and health promotion. In addition to supporting a range of wider community-based NHS contracts that support vulnerable groups and training GPs of the future. As a Partnership Novum strives to provide the best care and outcomes for all patients.

Job Description

The post holder will provide best in class operational leadership for an efficient administration and management support service, critical to your success will be communication both internally & externally. Key functions of the role include (but are not limited) to the following:

Business Planning

  • Ensures that Novum Health maintains an excellent reputation for quality care and services, whilst making recommendations and proposing solutions for any necessary improvements.
  • Representing the Health Partnership at commissioner meetings, providing high quality reporting to demonstrate effective service delivery.
  • CQC Lead across compliance, maintenance, and inspections.
  • Identify new opportunities in collaboration with the Partners.

People Management & Processes

  • Workforce planning to ensure that all staff are effective in role.
  • Lead on employee relations from staff development to issues management.
  • Providing advice to the Partners on any performance or HR Issues
  • Keeping abreast of current employment legislation
  • On going staff training, maintaining any well-being programmes
  • Directly motivate and manage 2 staff.

Patient Experience

  • Ensures the practice complies with NHS obligations in relation to patient care.
  • Manage the complaints management system, ensuring successful resolution.
  • Maintains a welcoming physical environment for patients that delivers excellent customer service.
  • Ensures accessibility for patients with disability.

Financial Management

  • Working with Practice Account to oversee all aspects of finances ensuring the systems are up to date and accurate.
  • Credit control - monitoring timely payments of Practice income.
  • Monthly payment processes working with Lead Partner
  • Oversee payroll with the Practice Manager

The Successful Applicant

The candidate that secures this Business Planning & Practice Lead role will be a highly organised, with a strong interest in people development, operational management, finance and business development and customer service.

You will be able to demonstrate the following skills and attributes:

  • Experience of working in teams; able to promote teamwork and employee satisfaction.
  • Financial systems and process management
  • Experience as a business manager, with knowledge of employment law
  • A track record of working with regulatory bodies and preparing for inspections
  • Management experience in the NHS or in practice management will be advantageous
  • A solution focused approach to problem solving
  • Effective communication (oral and written) and excellent inter-personal skills
  • Delegation and empowerment of staff
  • Negotiating and resolving conflict situation
  • Networking and facilitation

Disclosure & Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

What's on Offer

Exciting opportunity to make a significant impact to Novum Health Partnership; their patients and employees.

Excellent remuneration, the salary on offer will be based on relevant track record and demonstrable experience for the role.

On-Site role across 2 sites in SE6 & SE12.

All 3rd Party applications will be forwarded to our agency partner for review.

Elizabeth Woodforde
Quote job ref
Phone number
+44 2078 312000

Job summary

Job function
Business Support
Sub Sector
Office Manager
Public Sector
South East London
Contract type
Consultant name
Elizabeth Woodforde
Consultant phone
+44 2078 312000
Job reference