Accommodation Assistant

· Take responsibility for the effective management of the student application and allocation process: including the waiting list process, preparation of letting agreements, deposit management and working with the Residential Financial Services team to ensure preparation of accounts for chasing.

· Assist in managing the process of contract transfers, reapplication and room

moves throughout the year.

· Assist in the preparation and circulation of regular update reports on occupancy

levels and collaborate with the Manager to devise and implement strategies to

ensure void turnaround and mitigation of financial loss to the University.

· Assist in training, supervising and supporting seasonally employed staff who

supplement the team at peak periods.

· Manage all enquiries/bookings made by telephone, email, post and in person, and ensure that they are answered quickly and professionally and in line with agreed Service Level Agreements.

· Demonstrate a comprehensive knowledge of Housing Services' range of services, and participate actively in other areas within the department as and when required. Ensure that a thorough knowledge of University-owned and head-leased properties is maintained.

· Participate at University Open Days, Open Evenings and other promotional events.

· Demonstrate excellent communication skills, patience, and cultural awareness when dealing with the diverse range of customers.

· Work calmly under pressure, especially during summer months when phone calls and email levels are high.