Customer Service Team Leader
Reading • Permanent • £21000 - £23000
Updated - 06/06/2008
The role will include:
- Manage the day to day operation of a team of 7-10 advisors
- Provide advice and support to the team
- Creating effective team working
- Act as an escalation point for complaints and queries
- Work with the operations manager to achieve business targets
- Ensure KPI's are achieved
- Develop team training plans to ensure that training, coaching and development occurs.
Who we're looking for
Candidates should be able to demonstrate the following abilities:
- Team management and leadership experience
- PC literate
- Excellent communication skills
- Performance and coaching management
- Flexibility to change and the demands of the company
About our client
The company are a FTSE 100 finance organisation with an office based in central Reading.
What's on offer
Competitive salary plus package.
Page Personnel Contact
For more information or to apply, phone: 0118 933 7020. Alternatively, email reading@pagepersonnel.co.uk, quoting Job Ref: 5995844