Talent & Development Trainer

Working as a Talent & Development Trainer supporting Growth you will deliver training to the following client groups; Direct Sales, Retail Lite, Retail Stores and 3rd Party Retail. This is a field based role covering London and The South East. 

• The role is advertised as Home based but you will be required to work out of a local office when not delivering training.
• Any candidate applying for this role will need to be able to stay away from home to deliver residential induction programmes. These inductions typically take place in Gloucestershire and Manchester.
• Working in close partnership with Divisional T&D Business Partners and Central T&D Designers, this role is to deliver & facilitate divisional Learning & Development training interventions
• Manage the experience of delegates using new and cutting edge approaches to delivery methodologies, consistently centred on customer experience, functional technical skills development, product pride & advocacy
• Deliver technical, behavioural and customer experience development programmes, courses and workshops in line with identified needs / business requirements
• Manages own time effectively to enable adequate preparation to deliver course content and supply course material for delegates, against a demanding delivery schedule
• Interface with divisional employees at all levels, prioritising support of managers to drive capability and personal accountability for the learning and development of their people
• Responsible for creation of course bookings, managing delegate invitation and ensuring all delegate records are captured in Ignite in a timely way
• Responsible for administration of training room bookings and management of training room equipment, by taking ownership of it’s care and managing broken/misplaced materials and aid’s
• Engage with the T&D Business Partners & Business Stakeholders where relevant to ensure appropriate divisional fit of designed solutions in order that it meets the needs of all audiences
• Evaluates to Level 4 ROI to improve own performance, setting and implementing clear development plans and demonstrating impact to the business area
• Reviews and discusses feedback with key client groups (the business and BP Leads) to ensure that all outcomes are appropriately captured, and further recommendations made
• In conjunction with the central T&D Designers, support the continual evaluation of all training interventions to maximise future effectiveness of solutions, as well as influencing future designs
• Champions company culture, values and behaviour ensuring that they are reflected in all training delivery

You will have demonstrated real energy, passion and enthusiasm for people development and have:

• Experience of delivering training and learning within a complex technical and customer orientated / commercial environment
• Operational and technical knowledge required for delivery of training content
• An extensive knowledge of training delivery techniques, coupled with an appetite to stay abreast of latest learning technologies
• A track record of experience in a customer contact/ field/ retail & sales environment
• An ability to manage and adapt own style to build rapport and maximize learning for different development styles and personality types
• Strong collaborator with a passion for problem solving and results orientation
• High levels of self motivation, bringing enthusiasm and energy to team & peer group
• A track record of working in a high volume delivery role
• Strong team skills with proven ability to work collaboratively
• The ability to live and breathe the company values and demonstrate ‘role model’ behaviors

Must be happy to stay away from home as and when required

Where specific UK qualifications are required we will take into account overseas equivalents.

Competitive salary, car allowance, laptop, phone and the opportunity to work for a great company