Helpdesk Accounts Payable Administrator

Summary of the Role’s Main Purpose:

The Accounts Payable team will be responsible for the efficient payment of supplier invoices to tight deadlines and clearly defined Service Level Agreements using SAP and legacy systems.

Principal Accountabilities:

To provide a professional & consistent end-to-end Purchase to Pay advisory service to Internal Customer’s & External Supplier’s on Purchase to Pay related queries.

To act as first point of contact for Internal Customer’s & External Supplier’s,to resolve queries and/or diagnose what will enable resolution of the customer query to agreed service levels.

The role requires excellent communication & Customer Service skills, a deep understanding of the end-to-end Purchase to Pay process & the interactions with other areas within the Procurement & Finance functions to ensure effective end-to-end awareness.

Key Technical skills:

• provide expert advice to resolve incoming queries either by phone or email,diagnosing a solution/response through use of expert knowledge & reference to knowledge bases as per agreed service levels
• escalate more complex/handoff queries to the relevant process team in Purchase to Pay as necessary
• log all calls using the help desk Query Management System
• continually strive to improve the quality of service provided & contribute to the continuous improvement process
• participate in the identification & design of process training to ensure accurate processing & compliance in all Purchase to Pay transactional activities
• contribute to the delivery of team KPI’s and meeting individual targets
• understand customer requirements and participate in building successful customer relations
• work closely with assigned business area to improve data quality implement and follow through any changes to agreed standards and timescales
• encourage compliance with supplier and customer groups to support process improvements
• support and assist in coaching team colleagues
• operate within the business Financial Controls to ensure full understanding 
• responsible for agreeing and developing own Personal Development Plan (PDP)
• support Super User and Business Forums as required

Core areas of Knowledge

• System knowledge – SAP 
• Knowledge of robust AP processes 
• working in a customer orientated organisation
• excellent Customer service skills
• ability to work with limited supervision
• appropriate professional qualification (e.g. AAT) or working towards attainment

You must have worked in a shared services environment and a change environment

Relevant Capabilities

• team working
• delivery focus
• use initiative and be pro-active
• problem solver 
• concern for standards 
• customer orientation

The successful candidates will be dealing with large volumes of emails (400+ per day) so the you must be organised.

Where specific UK qualifications are required we will take into account overseas equivalents.