OVERALL PURPOSE To profitably manage a substantial portfolio of clients, ensuring both excellent client service and making a significant contribution towards the overall future development and success of the office and firm. 

PRINCIPAL ACCOUNTABILITIES

 1.                   To plan assignments in accordance with the Firm’s standard procedures and relevant statutory and extra statutory obligations, and to confirm arrangements with the client, company, or appointer, including likely costs and billing arrangements. 2.                   To brief staff on the clients business and the pre assignment instructions, to supervise and control the completion of work and to undertake ‘on the job’ training and appraisals where appropriate. 3.                   To ensure that the job is completed within budget, and to discuss all materials points arising with the assignment partner and client or appointer immediately, particularly in relation to any anticipated overruns, or significant changes in likely outcome. 4.                   To liaise with the creditors, directors and other interested parties throughout the appointment and to practise the principles of excellent client service at all times. 5.                   To ensure that appropriate liaison takes place with all other departments, and that all potential client needs are identified and serviced accordingly. 6.                   To develop a detailed knowledge of the firm’s specialist services, and to undertake special work in response to client needs where appropriate. 7.                   To perform the firm’s Manager review procedures, ensuring that all points raised are adequately and promptly actioned. 8.                   To monitor assignments to establish and achieve the earliest and most efficient completion of the appointment. 9.                   To closely monitor the profitability and recoverability of work in progress and to bill clients on a timely basis. 10.               To maintain an advanced level of technical knowledge through appropriate reading and courses and to fulfil the Institute’s CPE requirements. 11.               To assist in recruitment, training and marketing activities as required.12.               Attend staff meetings and training as required. 13.               Maintain an awareness and observation of Health and Safety issues within the Firm, and report any concerns to the Health and Safety Representative.  14.                 Carry out any other duties as are within the scope, spirit and purpose of the job, the title of the role and its grading, as requested by the Line Manager or Head of Department.

Who we're looking for

 

Essential:

 Previous experience operating at manager level in a similar role is required.   Proven experience in client handling. Proven experience of people and case management skills. 

Desirable:

 Experience in Business Recovery in a similar role would be a distinct advantage. Strong organisational and time management skills. You will need to be able to demonstrate a strong commercial outlook Strong communication skills due to internal and external client contact.

 

Where specific UK qualifications are required we will take into account overseas equivalents.

About our client

A growing top 10 firm with a global network. Our client prides themselves on high levels of service to each client on an individual basis.

What's on offer

Salary is dependent on experience and qualification.

Page Personnel Contact

For more information or to apply, phone: 0116 281 6080. Alternatively, email leicester@pagepersonnel.co.uk, quoting Job Ref: 6011436