Income Officer

London SE • Permanent • £26000 - £26000

Updated - 21/11/2008

The key objective of this position is to maximise cash collection from Family Mosaic's tenants. This will be achieved through sending out monthly rent statements, working with the tenants and other departments to prevent rent arrears debts from building up. In addition to this, the role will see you arranging welfare benefit advice and debt counselling services as needed and setting up repayment agreements. Where necessary legal action will need to be commenced and you may be required to attend County Court on occasion. Recommendations for write off will need to be made where appropriate and reports compiled for the management team.

Who we're looking for

We are looking for an individual who has a proven ability to successfully work as part of a team and is capable of meeting targets and deadlines. You should have previous exposure to a debt chasing environment and have a good level of technical awareness regarding collection procedures, and ideally landlord/tenant legislation. Strong verbal and written communication skills are essential skills for this role.

About our client

We provide good quality, affordable homes and housing services to over 45,000 people in communities across London and Essex. We have over 20,000 homes for rent, as well as homes for people with extra support needs and temporary housing.

We are also building over a thousand homes every year and are selling shared ownership properties to people who wouldn’t, otherwise, be able to afford their own home.

Our values are clear:

• We’re customer focused – we listen, we understand, we deliver
• We’re learning – we value our experiences, whether good or bad
• We’re effective – we can make a positive difference
• We’re ambitious – ‘we can’ informs everything we do
• We’re responsive – we react appropriately, without prejudice

What's on offer

Family Mosaic offer an excellent flexible benefits package to all employees including a performance related annual bonus, contributory final salary pension scheme, 25 days holiday and a flexible benefits package to complement the individuals needs.

Page Personnel Contact

For more information or to apply, phone: 020 7375 0037. Alternatively, email publicsectorcity@pagepersonnel.co.uk, quoting Job Ref: 6003691