Customer Relations Manager
Croydon • Permanent • £18000 - £18000
Updated - 04/09/2008
- To be the first point of contact for customers.
- Dealing with high call volumes on a daily basis.
- To manage issues when customers are wishing to speak to a “Manager”.
- Buddy up new Customer Relation Managers to assist in their induction.To be the first person responsible for serious issues on behalf of the Company and escalate as appropriate.
- To ascertain necessary information and respond to the customer’s satisfaction.
- To alert the Senior Customer Relations Managers and Head of Customer Relations of potential issues, likely to affect the business.
- Inform Technical Services of quality problems and trends.
- Liaise with all areas of the business and suppliers to ensure customer satisfaction.
- To forward product complaints to suppliers and monitor response.
- To take telephone calls and send correspondence to departments within the business on their issues.
- To respond to customers on accidents in store and pass to insurance if relevant.
- To open post and log on a daily basis.
- Any other duties as requested by Line Manager.
Who we're looking for
- Retail customer relations experience desirable Good keyboard skills.
- Proven Verbal Communication Skills.
- Proven Written Communication Skills/Letter Writing Skills.
- Proven Interpersonal Skills.
- Proven managing conflict Skills.
- Planning and organising skills.
- Team Player.Able to work on own initiative.
- Customer Relations Experience (desirable).
About our client
One of the UKs largest beauty and health retailers with well over 900 stored across England, Scotland, Whales and Northern Ireland.
What's on offer
- Monday to Friday work
- 18,000 salary
- 25 days holiday
- Option to buy 5 days
- Company discount
Page Personnel Contact
For more information or to apply, phone: 020 8633 9320. Alternatively, email croydon@pagepersonnel.co.uk, quoting Job Ref: 6003746