Role details

Workflow Coordinator

Wakefield   •   £18,000 - £19,000   •  Permanent

Bullet points

  • Workflow Coordinator
  • Workflow Coordinator

About Our Client

Facilities Management provider

Job Description

As a Workflow Coordinator you will be responsible for;

The workflow operator will be responsible for the handling of all calls to the helpdesk: logging calls, dispatching calls to the relevant departments, closing calls and assist with enquiries from clients regarding work progress.
Raising purchase requisitions ready for approval by relevant manager and their levels of authority.
Receipting deliveries in Maximo to complete the three-way match process.
Responding to invoice queries from the Customer Service Centre (CSC) and liaising with suppliers and CSC as and when required.
Input & prioritisation of Service Requests from Users via verbal and electronic methods
Dispatching of Reactive Work Orders
Closing down of Reactive Work Orders
Closing down of Planned Maintenance Work Orders
Assist in the maintenance of Workflow records & filing system
Assign work, monitor and flow up Subcontractor Works
To input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports as and when required.
Control & monitor flow of all job requests through effective management of the dispatch systems in use.
Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration.
To act as first point of contact for internal and external parties providing information on departmental procedures where appropriate.
To provide cover for colleagues during sickness, annual leave etc.
To attend and participate in Training courses as required and to undertake any training in the future as may be required to ensure the duties of the post are effectively carried out.

The Successful Applicant

* Excellent communication skills
* Skilled in Help Desk call processing
* Ability to plan, prioritise and allocate work
* Self-disciplined and able to work on own initiative
* Preferably Maximo trained, however job specific training can be provided

What's on Offer

Permanent role

Benefits package provided

Apply for this job

Click the Apply or LinkedIn button below or contact Natalie Moyles quoting job reference 13744101
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