Role details

Temporary Part Time Customer Service Representative

Twickenham   •   £12 - £14 per hour (£24,958 - £29,118)   •  Temporary

Bullet points

  • New ongoing temporary part time position based in Twickenham, Middlesex
  • Excellent opportunity working for a growing business

About Our Client

My client is within the consumer goods industry based in Twickenham, Middlesex.

Job Description

  • To receive and process orders by telephone, fax, internet and EDI, to a high level of accuracy, undertaking an initial check that orders comply with agreed customer order criteria

  • First point of contact for a nominated group of customers, pro-actively developing relationships, professionally and courteously handling all matters relating to order management.

  • To track and monitor orders (using a number of different information sources) to ensure all orders are delivered/uplifted within the requested time frame, and invoice orders daily, once goods are uplifted/shipped.

  • To pro-actively communicate order status to customer and commercial team ensuring high level of customer service.

  • To liaise with fulfilment team and the Logistics Providers to resolve issues around stock availability, production delays, vintage changes and stock allocations, and report any issues to the Demand Planning and Commercial teams

  • To take ownership of queries from internal and external customers by prioritising and ensuring all are responded promptly and professionally, on the same day as the query is raised
  • The need to establish and maintain core customer notes / information on respective key accounts, including item cross references within JDE.

The Successful Applicant

  • Extensive customer service skills are required
  • Excellent communication skills
  • Proven ability to work within a team
  • Excellent time management skills
  • Knowledge of SAP would be an advantage
  • Ability to commit to part time hours

What's on Offer

New ongoing temporary part time customer services representative position based in Twickenham, Middlesex. The role will require a candidate to work 9am-2pm Monday-Friday and will involve a large amount of order processing and data entry as well as extensive customer service. The role will be to start immediately for a minimum of six months and will be paying a competitive hourly rate.

Apply for this job

Click the Apply or LinkedIn button below or contact Rachel O'Shea quoting job reference 13733511
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