Role details

Technical Support Specialist

Newcastle upon Tyne   •   £22,000 - £24,500   •  Permanent

Bullet points

  • Permanent Opportunity
  • Growing Business

About Our Client

Financial Services organisation

Job Description

The roles main purpose is to support the Service Desk in delivering efficient, high quality support to Financial Advisers and their support staff in the use of the system.

The team are second line support and are responsible for all training, coaching and mentoring of the Service Desk.

The role will provide an escalation point for any technical queries. Special areas of expertise will be in all areas, third party suppliers, Data Migration, Data Cleansing, Valuations and the Client Archiving functionality.

From time to time the individual may be responsible for holding training Webinars on the bespoke system.

The team are responsible for the composition and maintenance of all Service Desk training material and training documentation. The team will all contribute towards new starter training for the Service Desk.

The role will involve travel to provide Adviser Training on the system as and when required. The main purpose being to support the trainer on these events.

The Successful Applicant

  • A good understanding of financial services distribution together with familiarity of industry terms and practices.
  • The ability to work under pressure and deliver to deadlines.
  • Good, confident communication skills.
  • Experience of coaching and training staff.
  • Team Player - and the ability to work as part of a multi-disciplined team.
  • Excellent customer service skills.

What's on Offer

Technical Support Specialist role offering a salary up to £21,000

Apply for this job

Click the Apply or LinkedIn button below or contact Harry Spetch quoting job reference 6137229
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