Role details

Technical Customer Service Coordinator

Basingstoke   •   £25,000 - £26,000   •  Permanent

Bullet points

  • Great opportunity to join industry leading company
  • Must have technical background

About Our Client

My client is an established automotive manufacturer and service provider. Based in Basingstoke, their large site is easily accessed from the M3.

Job Description

The main responsibilities of the position will involve:

  • Daily interaction and communication with internal and external customers via telephone, email and fax.
  • Provide direct response to miscellaneous technical spare parts enquires in line with departmental practices, progressing to conclusion.
  • Pro-active management of customer order requirements and effective resolution of issues.
  • Prepare and issue quotations/orders and returns for customers.
  • Ensure correct standards within the department are maintained in respect of storage and retrieval of technical documentation..
  • Attend group product technical training sessions as required to ensure the most up to date product knowledge.
  • Back order progressing internally and communication of delivery dates to the customer routinely and pro-actively.
  • To investigate and resolve logistics queries for all customers.
  • Ensure invoice queries are managed and dealt with in a timely manner..

The Successful Applicant

To be successful in this role the prospective candidates will have the following skills and experience

  • Must possess good IT skills, Microsoft Office is essential, SAP is desirable.
  • Good communications skills required both written and oral, and posses a good telephone manner.
  • A technical background in Engineering is required, to have served an apprenticeship or had at least 2 year's experience working in an engineering environment. A material handling or automotive background would be an advantage.

What's on Offer

£25,000 per annum plus benefits

Free on-site parking

Apply for this job

Click the Apply or LinkedIn button below or contact Adam Nash quoting job reference 13729331
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