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Spanish Refunds Administrator
- Immediately Available
- Fluent Spanish
About Our Client
My Client in Central Brighton is looking for a Spanish Refunds Administrator to join their team on an ongoing temporary basis.
Main point of contact for internal and external customers within the region, for all chargeback activities and enquiry/query management to resolution, across the entire Chargeback process. Additionally responsible for reporting and maintaining of data within our relevant systems.
Entry, maintenance and communication of chargeback agreements
Timely and accurate processing of chargeback claims in various formats and dealing with enquiries/queries relating to the chargeback process
Proactively managing the day-to-day requirements for own customer portfolio
Developing strong working relationships with key customers
Act as a liaison between Sales, Distribution and Business Unit by developing strong and open relationships with all groups.
Independent creation of chargeback settlements
Audit of chargeback claims by reporting and analysis
Administrative tasks, such as sending credits, lists, reporting, maintenance of archives
Monitoring of authorisation process
Internal and external communication on chargeback agreements
Set up, update and monitor accruals according to specifications from Pricing
Management of Customer Portal: set up of new customers; user support; training of distributors / sellers
Maintenance of relevant systems with valid information
Support the achievement of all departmental objectives.
Participate and/or manage proactive project efforts to identify actionable value creation programs that drive results for the business unit.
Team player and ability to work independently
Be able to work with multiple deadlines/tasks
Excellent analytical / problem solving skills
Excellent telephone manner
Excellent time managements skills, sense of urgency, able to separate urgent and important
Ability to influence / drive change
Ability to work with all levels of the organisation and communicate accordingly
Enthusiastic, resilient and able to manage pressured situations
Fluent in English and Spanish is a must.
The Successful Applicant
To be considered for the Spanish Refunds Administrator role, you must be:
- Immediately Available
- Fluent in Spanish and English
What's on Offer
The hourly rate is £11 including holiday pay