Role details

Soft Services Site Manager

Manchester   •   £27,000 - £28,000   •  Permanent

Bullet points

  • Soft Services Site Manager
  • Soft Services Site Manager

About Our Client

National Soft Services Provider

Job Description

As a Soft Services Site Manager you will be responsible for;

  • Accountable to the Head of Logistics and Corporate Offices for the operational leadership and safety performance of a portfolio of corporate office clients and end customers.
  • Achievement of internal Key Performance Indicators, to include:
  • A competent leader (see principles below), able to lead by example, motivate and direct a dedicated regionally based workforce, with multiple direct reports.
  • Ensure that a strong safety culture exists across the region, with strict adherence to all company Health, Safety, Environmental and Quality management systems and procedures.
  • Ensure accurate and timely submission of all employee payroll requirements.
  • Ensure completion of all building/customer audit requirements.
  • Effective management of customer relationships to ensure regular contact is maintained and service delivery expectations are achieved / exceeded.
  • To strengthen all customer relationships to support contract retention, development and achievement of margins.
  • Responsibility for the recruitment and development of a highly effective and energised operational team, in addition to ensuring appropriate succession planning.
  • To identify escalate any sales opportunities and promote cross-selling - working towards IFS where possible.
  • Produce professional reports and other documents to meet internal and customer requirements.
  • Ensure that Client Relationship Management is maintained for all existing customers.
  • To contribute to the development of procedures and processes on the account.
  • To ensure compliance with statutory and account requirements.

The Successful Applicant

  • Experienced operational leader/professional in a client facing facilities services environment.
  • Good educational standards supported by formal qualification or certificate of competence in relevant disciplines.
  • Must be numerate and literate.
  • Able to understand customer requirements and translate them into successful operational solutions.
  • Excellent IT skills (Word, Excel and PowerPoint as a minimum)
  • Must be self-motivated, energetic and able to take a flexible and agile approach in a demanding environment.
  • A sound knowledge of budgetary and financial management.
  • Able to work effectively as part of a team and able to build and maintain excellent working relationships.
  • Able to liaise effectively with internal and external stakeholders or their representatives to effectively resolve issues.
  • Strong communication and influencing skills with an ability to communicate effectively at all levels.
  • Able to think and work creatively using initiative.
  • Must be able to manage own time effectively and efficiently and prioritise workload.
  • High level of focus on the achievement of team as well as personal targets.
  • Must strive for excellence and demonstrate attention to detail.
  • Must be a great listener.

What's on Offer

  • Great opportunity for development & progression

Apply for this job

Click the Apply or LinkedIn button below or contact Natalie Moyles quoting job reference 13741814
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