Role details

Service Desk Manager

Harlow   •  Permanent

Bullet points

  • Working for a large contractor for the social housing managment department
  • Must have managed a team of 6 + officer

About Our Client

The client is a large contractor who require a Service Desk Manager,

The role is based in the Harlow office.

Job Description

Service Desk Manager

  • Managing a team of 12 helpdesk operators
  • The operators deal with the booking, sending out letters, rebooking of gas servicing and this role will be oversee the performance of the team.
  • Work alongside the compliance officer to ensure KPI's are met and every one is performing accordingly, h&s etc
  • Working to tight deadlines in complex environments
  • Managing contracts for Gas servicing

The Successful Applicant

  • Must have good planning, organizational, analytical, and decision-making skills
  • ·Proven ability to influence others and facilitate collaboration among stakeholders
  • Previous management for Social Housing contracts would be beneficial
  • Must have team management skills, to motivate, develop the team.
  • Ability to manage relationships
  • Able to deal with high pace project delivery and challenging time lines

What's on Offer

Competitive salary package

An opportunity to join a large, reputable business.

An opportunity to manage a team and develop the department

£30-35,000+ benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Nicole Buckland quoting job reference 13704726
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