Role details

Service Delivery Team Leader

North West London   •   £24,000 - £28,000   •  Permanent

Bullet points

  • Leading UK Employer
  • AM Shift

About Our Client

Our client are a well known retailer and one of the leading employers in the UK.

Job Description

In the role of Service Delivery Team Leader your responsibilities will include:

  • Lead and develop a team of Customer Delivery Drivers, Installers, Technicians and Porters
  • Identify areas for improvement
  • Identify areas of risk to ensure all deliveries are made on time and in full to achieve the business target.
  • Develop and maintain Branch Operating Procedures/Standard Operating Procedures for own site.
  • Improving and maintaining your team of drivers legal compliance to ensure EU regulations are met whilst liaising with the Administration Support Section Manager to ensure you are on target.
  • Ensure team improves driving efficiencies inline with legislation.
  • Plans resource requirements liaising with line manager to ensure inline with budgets.
  • Plan for and manage daily and seasonal peaks in trade
  • Supports site lead to maintain and improve cost within the Customer Delivery Operational budget.
  • Conduct and contribute to performance management investigations and disciplinary sanctions.
  • Support the site lead in maintaining process' in line with the requirements of the Business Protection team to control loss and wastage within the site.
  • Develop close working relationships with key stakeholders

The Successful Applicant

We are looking for experience professionals who already have a foundation of experience wworking within Transport department. You will place high value on the importance of customer experience and will be passionate about delivering the best service at all times. A driving licence, CPC and knowledge of transport operations & legal compliance will be extremely helpful to your application for this role.

What's on Offer

The role is available as a single shift working 06:00 - 14:00 over 5 days of 6. In addition to your competitive salary you will receive an excellent benefits package along with the chance to work for one of the best employers in the UK.

Apply for this job

Click the Apply or LinkedIn button below or contact Matthew Ellison quoting job reference 13739728
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