Role details

Senior Complaints Resolution Specialist

Nottingham   •   £10 - £12 per hour (£20,798 - £24,958)   •  Temporary

Bullet points

  • Senior Complaints Resolution Specialist
  • Financial Services, Banking, Nottingham

About Our Client

My client is a multi award winning employer in Nottingham, who currently has a vacancy in their complaints resolution centre for a new team member. They are a very reputable employer with state of the art open plan offices with exceptional on site facilities.

Job Description

The job role will include;

  • To respond to inbound letters, phone calls and other customer contact methods
  • Respond to complaints using predominantly letters but also other methods (e.g. Telephone, email) to establish a strong relationship throughout the process
  • Communicate in a clear and understandable manner
  • Fully investigate the underlying issues of the complaints
  • Follow a predetermined process and also use judgement to decide on appropriate resolution for each complaint
  • Use interpretation to ensure a complete understanding of complaint drivers
  • Make decisions within guidelines to help reach a one stop resolution
  • Balance business needs with customer demands to reach appropriate resolution
  • Take ownership for complaint to ensure resolved first time
  • Always leave the customer with a positive impression of the company
  • Maintain efficient call and case control

The Successful Applicant

The successful candidate will have experience working in a similar role within financial services ideally.

What's on Offer


Apply for this job

Click the Apply or LinkedIn button below or contact Shannon McMenemy quoting job reference 13764827
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