Role details

Security & Customer Services Manager

Grimsby   •   £30,000 - £32,000   •  Permanent

Bullet points

  • Security & Customer Services Manager
  • Security & Customer Services Manager

About Our Client

Multi national facilities provider

Job Description

As a Security & Customer Services Manager you will be responsible for;

  • To develop and maintain the operation of the customer service team, deploy and manage available resources to ensure a safe and secure environment is achieved.
  • To develop and maintain the management of information systems to include planned coverage, staffing rotas and projections, reporting and recording systems to allow retrieval of information as required.
  • To ensure the highest standards of customer service are maintained at all times. To proactively resolve customer queries. To ensure there is a regular cycle of quality communication with the client and other stakeholders.
  • To strategically manage, audit, review and make recommendations on resource allocation and planning having regard to all available information.
  • To ensure corporate, client and departmental health and safety, environmental, security, risk and data protection policies and procedures are implemented at all times and to raise any concerns regarding their operation or any other health and safety and security matters with the Operations and Account Manager.
  • Ensuring all cash handling security policies and procedures are carried out and maintained.
  • To periodically review and amend as necessary any code of practice or operational procedure having regard to best practice, service delivery and statutory requirements.
  • To recruit, manage, develop and motivate all team members ensuring their compliance with the duties and demands placed upon them to include high standards of personal appearance and service delivery.
  • To direct training and briefing of new team members and others to maintain and enhance high standards needed.
  • To ensure adherence to all equal opportunities and customer care policies in relation to staff and the general public and to manage the practices and implementation of these practices.
  • To ensure staff discipline, grievance and performance appraisals are conducted in line with company policies, standards and procedures.
  • To develop and maintain good working relationships with applicable local agencies and services, including police, intelligence forums etc.
  • To understand the client's business culture and objectives, to absorb all changes to this and ensure the service is continually delivered to meet the clients needs.
  • Management of contract supplies to include where requires re-specify arrangements so as to optimise the cost of quality of service.
  • To provide a monthly analysis of all customer service and security related incidents and information.
  • To conduct regular audits on the centre's customer service provision using industry best practice (including BCSC guidance) and through liaison with the Marketing Department

The Successful Applicant

  • Must have experience within a similar role
  • Man management experience is essential
  • Retail experience also desirable

What's on Offer

Full time

Apply for this job

Click the Apply or LinkedIn button below or contact Natalie Moyles quoting job reference 13769258
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