Role details

Sales Administrator and Customer Service Representative

Bagshot   •   £19,000 - £20,000   •  Permanent

Bullet points

  • Permenant role in the Bagshot area
  • Order processing and invoicing are requirements of the role

About Our Client

The client is an international organisation based in the Bagshot area.

They are a household name and have recently collaborated with international business.

Job Description

  • Providing excellent customer service in line with our departmental standards, procedures and guidelines.
  • Building effective relationships with customers both internally and externally, by use of appropriate questioning, clarification and language.
  • Dealing appropriately with customer queries received via the telephone and e-mail, providing written responses to confirm the outcome/action.
  • Investigating and responding to complex e-mail queries in accordance with established guidelines and after consultation with appropriate internal departments.
  • Maintaining and updating customer's records accurately and in accordance with data protection requirements.
  • Working as part of a team to achieve the departmental standards.
  • Taking responsibility for own personal development, in line with agreed annual performance objectives.
  • Develop and implement communication and order tracking programmes in support of the organisations service objectives.
  • Provide administrative support including processing invoices, credits and replenishment.
  • Support the internal stakeholders
  • Manager the process of replenishment order to ensure accuracy of information to the Distribution Centre.
  • Supporting the Customer Services Manager in improving customer service quality by studying, evaluating and re-designing processes through to implementation
  • Supporting the Customer Services Team as and when required in dealing with customer calls, sales orders and Customer e-mails

The Successful Applicant

  • Previous order processing and data analysis experience within a customer services environment
  • Experience with retail products and environment.
  • Natural desire to provide excellent customer services and support
  • Lead by example
  • Strong commercial and service delivery orientated skills
  • Proven track record of customer satisfaction with strong focus on results
  • Ability to deal with all levels of internal and external customers
  • Ability to analyse results/situations and quick decisions
  • Must be numerate and articulate with outstanding communication and leadership skills
  • Computer literate, word, Advanced Excel

What's on Offer

A permanent role in the Bagshot area

Parking on site

Monday to Friday 9:00am to 5:00pm

Apply for this job

Click the Apply or LinkedIn button below or contact Evangeline Cody quoting job reference 13759285
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