Role details

Regional Cleaning Manager

Leeds   •   £25,000 - £27,000   •  Permanent

Bullet points

  • Regional Cleaning Manager
  • Regional Cleaning Manager

About Our Client

National £3million turnover facilities business, employing over 80,000 people

Job Description

As a Regional Manager you will be responsible for;

  • Delivering the contract specification through the Cleaning Supervisors, the Mobile and static cleaning staff. The Regional Cleaning Manager is responsible for implementing safe procedures, managing costs and driving performance within their area. The post holder will be responsible for the profit and loss ("P&L") for their area, therefore strong commercial awareness and the ability to manage costs to a budget, and identify savings is a must.
  • High levels of client management will be required as the role will support the Contract Manager in managing the central client team and key stakeholders.
  • Please note this post holder will be required to complete and pass local client security background checks in order to be considered for this role. The position available will cover the West & North Yorkshire area currently; this may be subject to change as the contract develops.
  • QSHE to maintain and drive a safety culture within the region
  • Cost Control to manage costs tightly and deliver within budget
  • Service Delivery leadership of operations teams to deliver the contract specification

QSHE & Compliance

  • Implement Health & Safety procedures and practices without exception
  • Actively build a zero accident culture
  • Ensure service delivery in accordance within statutory, health & safety regulations and all prescribed recommendations and standards
  • Manage audit compliance and rectify non-compliant areas within agreed timescales
  • Adhere to stated company policies and procedures and carry out all duties in a way which is consistent with and which promotes the company values
  • Develop and implement quality management processes for the contract (e.g. quality audits)

Cost Control

  • Set and manage budgets for the cleaning service line - deliver within budget constraints
    Identify and drive through efficiency savings e.g. reductions in overtime, absenteeism & sickness
    Instigate initiatives to reduce material costs (consumables, equipment and disposables)
  • Manage Adhoc work and Contract Variations process
  • Drive performance and productivity improvements to reduce cost to achieve year on year targets
  • Main interface with sub-contractors to ensure compliance, cost-effectiveness and service delivery
  • Ensure all staff adhere to company commercial processes at all times

Service Delivery

  • Lead change and drive performance of staff in accordance with the company values and targets
  • Ensure customer satisfaction by ensuring a consistent service across the area, and achieving the SLAs and targets within the contract
  • Define and manage projects (e.g. new service lines, integration of new areas)
  • Suggest an demonstrate service improvements and innovations
  • Provide reports to senior management / client and other business areas as required
  • Attend relevant client monthly/weekly meetings
  • Ensure contract communications are delivered effectively to ALL staff within area
  • Deputise for and support the Contract Manager as required
  • Direct line management responsibility for Cleaning Supervisors & Mobile cleaners
  • P&L responsibility for their area
  • Contract Manager, Cleaning Supervisors & Mobile cleaners, Contract Trainer, Central Client & their local stakeholders, Commercial Team, QSHE & HR Business Partners, FM subcontractors
  • Contract Manager, Cleaning Supervisors & Mobile cleaners, Contract Trainer, Central Client & their local stakeholders, Commercial Team, QSHE & HR Business Partners, FM subcontractors

The Successful Applicant

  • Computer literate with good working knowledge of Excel
  • Must hold a clean and valid Driving Licence
  • Motivational leader with experience of leading teams through periods of organisational change
  • Good people management skills - drive and enthusiasm to help drive the business forward
  • Strong written communication skills
  • Able to prioritise workload, delegate effectively and work autonomously
  • Able to assimilate and understand complex contractual documents to seek solutions to project issues
  • Good decision maker - ability to resolve on site problems whether in the field or over the phone to assist Area Managers
  • Experience in the management and delivery of FM services across a diverse portfolio of facilities
  • Understanding of employment law, policies and systems such as H&S, QA, environmental and corporate while complying with current and appropriate legislation and standards
  • Health & Safety qualification e.g. IOSH and strong H&S awareness
  • Highly IT literate in MS Office and systems management software
  • Analytical approach to using data to enhance business performance
  • Flexible work pattern - frequent requirement to undertake site visits and attend client meetings or work different hours
  • Highly motivated to succeed in role

What's on Offer

Full time role

Company car, phone and laptop provided

Apply for this job

Click the Apply or LinkedIn button below or contact Natalie Moyles quoting job reference 13734999
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