Role details

Quality Assurance Manager

Cardiff   •   £22,000 - £25,000   •  Permanent

Bullet points

  • Fixed-Term Contract for 12 months
  • Great Working Environment

About Our Client

Our client is a well-known organisation, with a very strong reputation in Cardiff

Job Description

As Quality Assurance Manager your duties will include:

  • Assessing treatment of customers through all calls
  • Ensuring all outcomes are fully documented
  • Ensuring that all contact with customers complies with relevant FCA regulations
  • Evidencing that all outcomes are in line with agreed SLAs
  • Providing support to customer-facing business
  • Providing feedback to Team Leaders and Managers

The Successful Applicant

To be considered for this role you must:

  • Have previously held a Quality Assurance or Outcomes Tester positions
  • Be willing to work on a 14 month contract

What's on Offer

This role can offer a competitive salary, with great prospects of a longer-term contract. It is based in the centre of Cardiff.

Apply for this job

Click the Apply or LinkedIn button below or contact Michael Booth quoting job reference 13728377
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