Role details

Pensions Team Manager

Sheffield   •   £30,000 - £35,000   •  Permanent

Bullet points

  • Exciting Financial Services Business
  • Great benefits package

About Our Client

An exciting opportunity has come up to work in a leading Financial Services organisation, as a Pensions Team Manager on a Permanent basis in Sheffield.

Job Description

This role will be to take the lead in a Pensions Team Leader position, this will require an organised and professional individual with a proven track record in Service delivery, the specific duties will include:

  • Manage the team in the delivery of services in line with contracted performance targets and quality standards and to make every effort to achieve these whilst maintaining a clear understanding of the client requirements

  • Ensure that the work flow is managed taking into consideration the requirements of the principle & pay due regard to the interests of customers and treat them fairly; (TCF) and adherence to quality standards
  • Review the team delivery against objectives and hold regular one to ones with direct reports, reviewing delivery against objectives and individual staff performance ensuring that all staff are adequately challenged and performance is measured consistently across the team
  • Assist the Operations Delivery manager with managing clients in their portfolio and acting as the main day to day contact as agreed by operations.
  • To Assist the Operations Delivery Manager in leading continuous improvement to enhance the contribution made by Pensions Management to the overall development of the business model.
  • Manage complaints in accordance with group policy with a positive attitude, addressing the true root cause and supporting effective corrective action in order to prevent re-occurrence.
  • Identify and report risks and breaches immediately to your line manager and/or the Operational Risk & Compliance Department.

The Successful Applicant

The successful candidate will have:

  • Excellent knowledge of people management practices & procedures
  • Strong knowledge of relevant legislation, FCA principles and Treating Customers Fairly
  • Market, risk and business awareness
  • Working knowledge of services, procedures and systems
  • Knowledge of the risk, quality & complaints breaches and procedure framework
  • Knowledge of resource planning
  • Planning and organising skills
  • Ability to coach others and to provide additional supervision for trainee overseers
  • Relevant pensions/management qualification - desirable

What's on Offer


23 day holiday, increasing to 27 with length of service + discretionary annual bonus + company pension scheme

Voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy

Apply for this job

Click the Apply or LinkedIn button below or contact Natalie Nelmes quoting job reference 13751087
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