Role details

Payroll Manager

Cheltenham   •   £30,000 - £40,000   •  Permanent

Bullet points

  • Experience of managing a team is essential
  • Working with international clients - EMEA

About Our Client

My client urgently needs an international Payroll Supervisor who wants to be part of this rapidly expanding business and to join an experienced team of payroll administrators and specialists.

Job Description

The successful candidate requires experience, skills and a proven track record in the following areas:

Payroll delivery and service level management

Delivering accurate and compliant payroll processing for a group of assigned clients and payrolls, co-ordinating the client's requirements and managing the process with our trusted in-country payroll network.

Team Leadership

Supervising and managing the team in the absence of the Global Payroll Director. Assist in developing a high performing team. Ability to offer full support and advice to the team on all aspects of payroll & software systems.

Systems & Analytical

Excellent IT solutions experience, advanced excel skills and high analytical skills with the ability to suggest and improve current systems.

Scheduling and time management

Managing and delivering client payrolls against the agreed schedule - communicating directly with clients and ICPs to meet or exceed the client deadlines. Escalating issues within client and iiPAY to meet and exceed agreed service level agreement.

Operational excellence

Individually and as a team member lead projects to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. Maintaining a high customer satisfaction rating.


Managing and maintaining clear and informative communications to clients, our partners, management, implementation team and client account managers.

Country legislation knowledge

Take responsibility for being the primary operations contact point for the UK and a group of countries, developing and maintain detailed knowledge of the statutory processes for those countries . Working closely with the implementations team to take-on new payrolls and clients.

Project delivery

Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.

Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.

The Successful Applicant

An individual who has worked in a multi-client payroll environment, managing a diversity of payroll transactions and has previously supervised teams.

Proven track record of delivering UK payrolls and achieve strict service level agreements and working with multiple payroll organisations.

Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts.

Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.

Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment

What's on Offer

A very competitive salary and benefits scheme.

  • 25 days Holiday, plus Bank Holidays
  • Pension -the company will match up to 5% contribution to the Company's group pension scheme.
  • Healthcare - Private medical cover for you.
  • Death in service cover
  • Critical illness cover
  • Worldwide travel insurance cover

The requirement would be to work 37 hours per week, on a Permanent basis.

Apply for this job

Click the Apply or LinkedIn button below or contact Jade Fisher quoting job reference 13740002
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