Role details

Payroll Helpdesk Advisor

Southampton   •   £9 - £9 per hour (£18,136)   •  Temporary

Bullet points

  • Immediate start
  • Temporary with possible permanent opportunities

About Our Client

My client are an award winning outsourcing company, supporting the NHS with payroll, pensions and employment services.

Job Description

This role reports to a Team Leader, duties include:-

  • Responsible for dealing effectively with queries from customers (both internal and external) by telephone, email or in person, at all times conveying a professional and efficient attitude following customer service standards.
  • Sorting and scanning of incoming mail, date stamping and distribution to relevant sections in Payroll
  • To resolve as many, if not all, queries as possible during the initial contact
  • To be proactive to customer needs and actively participate in customer service improvement
  • Making outbound contacts as appropriate responding appropriately when dealing with different people whilst keeping in line with business requirements and standard.
  • To maintain a basic understanding of all current National, and each individual Client's, Terms and Conditions of service
  • Achieving standards set within the SLA for KPI needs on behalf of all trusts
  • To provide clear, concise and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.
  • Health and Safety around their own environment
  • Demonstrate ability to be flexible, meet business requirements as the need arises
  • To share ideas/information with others in the team and support/assist others during periods of difficulty to ensure team targets are met.
  • Follow the guidelines laid out under the Data Protection Act
  • To log calls accurately at all times in line with business standards and requirements
  • Be proactive in ensuring that payroll staff achieve Key Performance Indicators in respect of call resolution
  • Build a good working knowledge of computers, able to effectively utilise Word, Excel and e-mail as tools for the job.
  • General office administration, including stationery, post, statements, faxing and photocopying. Filing all documents as necessary and maintaining the files
  • Maintain a basic awareness of Statutory regulations in respect of National and Local deductions from pay such as PAYE and NI.
  • Help in the distribution of staff payslips, internal leaflets, leaflets for outside organisations, P11D's and P60's
  • To construct suitable responses to queries from staff, HMRC and other outside organisations verbal and written.
  • Take responsibility for personal development, actively seeking to improve own and team performance
  • Ad hoc tasks deemed appropriate to this level

The Successful Applicant

The successful candidate will have the following attributes:-

  • Must be immediately available.
  • Confident telephone manner.
  • Previous experience working in an inbound contact centre desirable.
  • Proven knowledge of telephony systems.
  • Sound computer skills.
  • Ability to manage own workload.
  • Ability to work independently and as a team.

What's on Offer

  • Immediate start
  • Temporary role with possible permanent opportunities
  • £8.72 per hour (equivalent to £17,000 annually)
  • Friendly office environment
  • Large, open plan, new offices
  • Full training and support
  • Career opportunities

This business has seen substantial growth in the last 6 months, we are looking to add to headcount due to work load and business demands.

Apply for this job

Click the Apply or LinkedIn button below or contact Jessica Harfield quoting job reference 6138945
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