Role details

Part time Helpdesk Operator

City of London   •   £11 - £13 per hour (£22,878 - £27,038)   •  Permanent

Bullet points

  • Central London permanent opportunity for a Helpdesk Operator
  • 25 hours a week - either 7.30am - 1pm OR 12.30 - 6pm - Immediate start!

About Our Client

A large well known facilities service provider

Job Description

Responsible for receiving, logging, and updating helpdesk requests, whilst ensuring that the operation supports and complies with the relevant Contract specification.

Experienced in data inputting and of Helpdesk working, the Workflow Operator would be required to demonstrate excellent communication techniques, confidence and patience.

Processing requests from customers and carrying out general administration duties. The main objective is to log calls, assign calls to directly employed labour and sub contractors, chasing completion details of jobs and focusing operational service teams on response to customer calls. Raising and receipting of POs in relation to reactive work orders will also be a requirement.

To act as first point of contact for internal and external parties providing information on departmental procedures where appropriate providing excellent customer service.

Input & prioritisation of Service Requests from Users via verbal and electronic methods

Control & monitor flow of all job requests

Familiarisation of the Operations and Sites

  • Dispatching of Reactive Work Orders
  • Closing down of Reactive Work Orders
  • Preparation and issue of Planned Maintenance Work Orders
  • Closing down of Planned Maintenance Work Orders
  • Assist in the maintenance of Workflow records & filing system
  • Assign work, monitor and flow up Subcontractor Works
  • To input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports as and when required.
  • Purchase Requisition and Ordering processing for materials and Subcontractors

The Successful Applicant

Excellent communication skills

Skilled in processing, planning, prioritising and allocation of Help Desk calls

An effective communicator both written & oral

Self disciplined and able to work on own initiative

Must be Maximo trained, Coupa and Sap Knowledge, contract specific training can be provided

What's on Offer

Permanent opportunity - 25 hours a week - immediate start - central London

Apply for this job

Click the Apply or LinkedIn button below or contact Ruby Ferris quoting job reference 13684999
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