Role details

NHS Estates

London   •   £27,000 - £36,000   •  Temporary

Bullet points

  • Estates Officer with the NHS needed immediately
  • If an experienced Hard FM Estates Officer and available quickly please apply

About Our Client

The client is within the NHS located in North London with excellent transport links. NHS specific experience is not essential, however experience as an Estates Officer managing large budgets, with a commercial mindset, is mandatory.

Job Description

Duties include:

  • Contribute to an effective Facilities Management programme through the organisation and management of an efficient and responsive Hard FM/Estates service, responding to property maintenance, environmental, and other hard service issues across the estate in order to provide NHS and other customers with a safe, fit for purpose working environment.
  • To assist in ensuring that NHS lease obligations as tenants, mid landlords and major/minor occupiers are fulfilled by responding to and resolving Hard FM/Estates issues reported to the Helpdesk.
  • Participate in the research and implementation of an appropriate FM database package for use by NHS in the management and monitoring of the Estate and assets thereon, and liaise with the Helpdesk Supervisor on the population and on-going maintenance of this database by supplying regular and accurate Estates and Hard FM information and updates.
  • Management and resolution of Helpdesk calls, including escalations from the Helpdesk allocated to Hard FM/Estates, where appropriate, routing these to appropriate area/colleagues, i.e. contractors, senior officers, Maintenance assistant or back to Helpdesk staff as appropriate.
  • Monitoring of contractor performance against agreed standards and response times and dealing with areas of poor performance as appropriate.
  • Undertaking regular building maintenance inspections at properties on the estate and reporting issues via Helpdesk.
  • Customer satisfaction surveys on contractor performance across the estate, reporting outcomes to Assistant Estates Manager for appropriate action/response.
  • Management of contractors undertaking minor works and projects(> £5K) within estate properties, ensuring that sign in/security procedures and health and safety guidance are complied with, including inspection of minor works to enable jobs to be signed off as complete(e.g. fitting of a new socket, installation of desking, roof repairs etc).

The Successful Applicant

  • Educated to SNVQ level 4 or HND level in a relevant discipline(FM, Trade, profession or management/administration)
  • Minimum of 2 years experience of FM at junior management or supervisory level within a multi site environment, together with proven organisational and management skills.
  • Minimum of 1 years contractor management experience, together with proven well developed inter-personal, communications, negotiation and decision making skills

What's on Offer

This is a 4 month temporary contract, however if the candidate stands out there will be a permanent opportunity there also. Great North London location

Apply for this job

Click the Apply or LinkedIn button below or contact Mina Dawute quoting job reference 13472732
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