Role details

Key Accounts Processing Administrator

Halesowen   •   £18,000 - £20,000   •  Permanent

Bullet points

  • ***Fantastic Oppotunity***
  • Key Accounts Processing Administrator

About Our Client

Fantastic opportunity to work as a Key Accounts Processing Administrator for a great company who believe in doing well by doing good and hold themselves accountable to make the world a better place through the solutions they provide, their engagement in society, the way they do business, and their commitment to protect people and the environment.

Job Description

  • Responsible for the daily timely and accurate and effective processing, of customer orders and invoicing/credit requests received from Field Sales and Operations and Cash Collections Teams
  • To review completeness of information provided from Field Sales/Account Management and Operations.
  • Provide feedback to improve quality and address with team leaders and management persistent failures
  • To provide customer satisfaction through the participation in an efficient and responsive processing environment
  • To foster effective working relationships with Sales and Key Account Management Teams and Operations Management in the branches.
  • To undertake sales development training to continuously improve the delivery of results.
  • To ensure the company brand is actively promoted to customers at all time. Timely and accurate processing of invoicing requests from branch operations
  • Provide feedback to branch operation managers where requests cannot be processed
  • Ensure correct set up of installation billing for close outs with respect to signalling connections
  • Ensure company financial and customer imposed deadlines are met
  • To develop best practice to the order acceptance and invoicing process so that queries, errors and omissions are minimised
  • Ensure presentation of installation and service invoices is appropriate to the customer requirements and sufficient detail is supplied to facilitate payment Providing regular feedback to Sales, Key Account Management and Operations Management on development of processes and status of orders and Invoicing/Credit backlogs
  • Undertake customer visits with Key Account Management to address SLA's and customer requirements to ensure compliance
  • To maintain responsibilities for compliance with regulatory requirements
  • Interact with the Key Account Collections and Operational Teams to identify improvements to processes and assist in customer dispute resolution to create solutions to upstream failures

The Successful Applicant

  • Strong mentality and adaptability, to be able to make fast and good decisions
  • High level of competency in communication and interpersonal skills
  • Ability to work in effective teams and work under pressure within deadlines
  • Develops trust in others - smooth relationships, helps and advises others
  • A strong negotiator, able to influence and persuades others
  • Embraces technology and its advantages and helps shapes efficiency's through technological enhancements
  • A positive person, who looks for opportunity to achieve
  • Customer focus
  • Excellent communications skills at all levels
  • 2-3 years in a role working on strategic/key customers in a processing or accounts environment
  • Strategic experience within an OTC role in a large scale multi-site organisation
  • Demonstrates a successful track record of achievements in an OTC function in a global organisation Organisational understanding and business awareness
  • Experience within a busy environment where deadlines are critical
  • Various ERP systems (Mentor/JDE/SUN/SAP/Sage)
  • PC literacy - working knowledge or Microsoft Office Products
  • OTC Tools; E-invoicing , CRM tools

What's on Offer

Key Accounts Processing Administrator

Free Parking + Other competitive benefits


£18,000 - £20,000


Apply for this job

Click the Apply or LinkedIn button below or contact Emma Atkins quoting job reference 13760135
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